Frequently Asked Questions
Q. Does the price include set up and delivery?
A. Yes, although additional fees may apply for areas farther out. Remember
prices do not include sales tax.
A. Yes, although additional fees may apply for areas farther out. Remember
prices do not include sales tax.
Q. Do you deliver to other cities?
A. Yes, but once again please be aware that due to rising gas prices and the
possible need for an extra truck and labor that travel
fees can be quite high. Please call our office for a current quote.
A. Yes, but once again please be aware that due to rising gas prices and the
possible need for an extra truck and labor that travel
fees can be quite high. Please call our office for a current quote.
Q. Does the standard 4 hour rental time include your set up time?
A. No. We arrive early to set up so you get the entire rental time to play.
A. No. We arrive early to set up so you get the entire rental time to play.
Q. When do you set up?
A. That depends on how many rentals we have that day. Generally we arrive
1-3 hours before the rental time begins. If we have a lot of rentals that day,
we may need to set up as early as 4 hours in advance. If this is the case, we
will call the Friday before to confirm that someone will be at the
party location.
A. That depends on how many rentals we have that day. Generally we arrive
1-3 hours before the rental time begins. If we have a lot of rentals that day,
we may need to set up as early as 4 hours in advance. If this is the case, we
will call the Friday before to confirm that someone will be at the
party location.
Q. We've rented some really dirty jumps from other companies
in the past. Are they always that dirty?
A. No. The jump should be clean when you get it. Amazing Entertainment
cleans and disinfects after every rental.
in the past. Are they always that dirty?
A. No. The jump should be clean when you get it. Amazing Entertainment
cleans and disinfects after every rental.
Q. Do we have to keep it plugged in the entire time?
A. Yes. A blower keeps air in the jump unit the entire time. Once unplugged they
deflate. That's why we require an outlet within 50 feet of the unit
or a generator. Longer cords can pop your circuit breaker so we bring
our own heavy duty cords.
A. Yes. A blower keeps air in the jump unit the entire time. Once unplugged they
deflate. That's why we require an outlet within 50 feet of the unit
or a generator. Longer cords can pop your circuit breaker so we bring
our own heavy duty cords.
Q. What about parks? Do parks have electricity?
A. We love setting up at parks but most parks do NOT have electricity. If you
want to set up at a park, you must rent a generator. We rent generators
at a reasonable cost. Also, parks are first come, first serve so get your spot
early in the day or make sure you reserve your shelter in advance.
A. We love setting up at parks but most parks do NOT have electricity. If you
want to set up at a park, you must rent a generator. We rent generators
at a reasonable cost. Also, parks are first come, first serve so get your spot
early in the day or make sure you reserve your shelter in advance.
Q. Do you require a deposit?
A. Yes all orders require a 30% deposit. If you cancel
no less than 2 days prior to your rental date you will be
given a rain check that is good for up to 13 months.
A. Yes all orders require a 30% deposit. If you cancel
no less than 2 days prior to your rental date you will be
given a rain check that is good for up to 13 months.
Q. What payments types do you accept?
A. Cash, Checks, Credit Cards, and Cash App.
A. Cash, Checks, Credit Cards, and Cash App.
Cash -
If paying by cash, please have exact change as our drivers do not carry cash.
If paying by cash, please have exact change as our drivers do not carry cash.
Checks -
Deposit checks must be received before your items are secured.
Balance checks must be received no less than 1 week prior to your event date.
Deposit checks must be received before your items are secured.
Balance checks must be received no less than 1 week prior to your event date.
Corporate Checks -
Deposit checks must be received before your items are secured.
Balance checks are accepted on the day of your event.
Deposit checks must be received before your items are secured.
Balance checks are accepted on the day of your event.
Credit Cards -
Credit Cards are always accepted for deposit or balance payments.
Payments can be made 24/7 through the link on the bottom of your emailed
invoice or by calling our office 10am to 5pm daily
(757)930-2010
However, our card processing provider will access a 3% surcharge.
Credit Cards are always accepted for deposit or balance payments.
Payments can be made 24/7 through the link on the bottom of your emailed
invoice or by calling our office 10am to 5pm daily
(757)930-2010
However, our card processing provider will access a 3% surcharge.
Cash App -
For those digital bankers out there, we are now proud to offer Cash App payments
no less than 2 day prior to your event.
For those digital bankers out there, we are now proud to offer Cash App payments
no less than 2 day prior to your event.
Q. What if we need to cancel?
A. Please check out our policies page for details.
A. Please check out our policies page for details.
Q. How big are the jumps?
A. Most of our jumps are 13'x 13' or 15'x15' Some items are VERY big and require extra
space. When in doubt, measure your space to make sure it will fit. Jumps need
room to be staked and they need room for the blower and can't rub against walls or
trees as this may damage the jump. The sizes listed with each item include the space
needed for stakes etc.
If you have stairs or a tiered setup location, please call our office to
discuss options for setup.
A. Most of our jumps are 13'x 13' or 15'x15' Some items are VERY big and require extra
space. When in doubt, measure your space to make sure it will fit. Jumps need
room to be staked and they need room for the blower and can't rub against walls or
trees as this may damage the jump. The sizes listed with each item include the space
needed for stakes etc.
If you have stairs or a tiered setup location, please call our office to
discuss options for setup.
Q. What about the big jumps? Any special requirements?
A. Check the requirements listed with each jump. Also, make sure you have
at least a 4 feet of access path to the area where it will be set up.
The jumps can weigh up to 650 pounds so we need a clear path
with ample room. Additionally, pay attention to the clearance over head.
Some of our activities are 20' to 25' tall overhead wires or tree branches are
obstructions that we can not work around.
A. Check the requirements listed with each jump. Also, make sure you have
at least a 4 feet of access path to the area where it will be set up.
The jumps can weigh up to 650 pounds so we need a clear path
with ample room. Additionally, pay attention to the clearance over head.
Some of our activities are 20' to 25' tall overhead wires or tree branches are
obstructions that we can not work around.
Q. What surfaces do you set up on?
A. We can set up on Grass (our favorite and best for the kids), dirt, asphalt,
and concrete. Sorry, we will not set up on any type of rocks as the
constant rubbing will wear through the vinyl jumps.
A. We can set up on Grass (our favorite and best for the kids), dirt, asphalt,
and concrete. Sorry, we will not set up on any type of rocks as the
constant rubbing will wear through the vinyl jumps.
Q. Can we see a copy of your contract and safety rules?
A. Yes. There is a link in your receipt once you've ordered
or you may contact our office.
A. Yes. There is a link in your receipt once you've ordered
or you may contact our office.
Q. Are we responsible for the unit if it gets a tear or
damaged in any way?
A. Yes and no. You are not responsible for normal wear and tear on our units.
Seams may develop tears in high traffic areas over a period of time.
If this happens please alert us at once so we can remedy the situation.
If however, damage occurs due to failure to follow our safety rules or
negligence (i.e. not turning off the blower in high winds) you will be
responsible for all damages up to and including replacement of the
unit/blower etc which can cost thousands of dollars. We don't want you
or us to be in that situation which is why we have
you sign and initial on all of our safety rules so that
you can be the trained operator.
damaged in any way?
A. Yes and no. You are not responsible for normal wear and tear on our units.
Seams may develop tears in high traffic areas over a period of time.
If this happens please alert us at once so we can remedy the situation.
If however, damage occurs due to failure to follow our safety rules or
negligence (i.e. not turning off the blower in high winds) you will be
responsible for all damages up to and including replacement of the
unit/blower etc which can cost thousands of dollars. We don't want you
or us to be in that situation which is why we have
you sign and initial on all of our safety rules so that
you can be the trained operator.
call us any time at: (757) 930-2010